Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
During holidays, seasonal promotions, or periods of high order volume, processing times may be slightly longer.
Shipping & Delivery Times
We offer shipping to many destinations worldwide.
Estimated delivery time is typically:
5–12 business days after your order has been shipped.
Delivery times are estimates only and may vary depending on your destination, local postal services, customs processing, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions on selected products, bundles, or qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We will do our best to update your address before the order is shipped. However, once an order has been dispatched, we may not be able to change the delivery address.
Merry & Dear is not responsible for packages that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.
Delayed Packages
Occasionally, shipping delays may occur due to customs inspections, carrier delays, severe weather, peak holiday periods, or other circumstances beyond our control.
If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery window, please contact us and we will assist you in investigating the shipment.
Lost or Damaged Packages
If your package appears to be lost in transit, arrives damaged, or you receive an incorrect item, please contact us as soon as possible with your order number and relevant photos if applicable.
We will review the situation and work with you to find an appropriate solution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.
Unless otherwise stated at checkout, these charges are determined by local authorities and may be the responsibility of the customer.
Merry & Dear does not control customs processing times or local import charges.
Multiple Packages
In some cases, items from the same order may be shipped separately depending on product availability or fulfillment location.
If your order is shipped in multiple packages, you may receive separate tracking numbers.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: merryanddear@gmail.com